Frequently asked questions
Answers to the questions we get most often.
How quickly do I receive my card?
Immediately. As soon as our payment provider confirms your payment, the card number and PIN appear on the confirmation page and in My purchases.
Do I need an account before I buy?
No. Enter your name and phone at checkout and we create your account automatically. You will be shown a customer code and a temporary password once — save them, because the password is not shown again.
I lost my temporary password. What now?
If you supplied an email address, use the Forgot password link on the login page. If you checked out without an email, contact support with your order reference and phone number.
Which payment methods do you accept?
Payments are processed through our verified payment provider. The available methods are shown at the payment step.
Are the cards genuine?
Yes. Every card is sourced from authorised suppliers and stored encrypted until it is sold. Each card is delivered to exactly one buyer.
Can I buy more than one card?
Yes. Add as many cards as you like to your cart. Each one is reserved for you while you complete payment.
What if my card does not work on SHEIN?
Contact support with your order reference within 48 hours and we will investigate. Do not attempt to redeem the card repeatedly, as this can lock it.
Can I get a refund?
Because gift card codes are delivered instantly and cannot be un-seen, revealed cards are non-refundable. See our refund policy for the full detail, including faulty-card cases.
Is ALMAJRA affiliated with SHEIN?
No. We are an independent reseller and are not affiliated with, endorsed by, or sponsored by SHEIN.