Refund policy
Digital gift cards are delivered instantly, which affects when a refund is possible.
Last updated: August 3, 2026
Revealed cards
Once a card number and PIN have been revealed to you, the card cannot be returned or refunded. This is because the code cannot be un-seen and may already have been redeemed.
Faulty or already-redeemed cards
If a card is rejected by the issuing brand or turns out to have been redeemed before you received it, contact support within 48 hours with your order reference. We will verify with our supplier and, once confirmed, replace the card or refund it in full.
Payment taken but no card delivered
If your payment was captured and no card was released, you are entitled to a full refund. Contact support with your order reference — in most cases we can release the correct card immediately instead.
Duplicate payments
Accidental duplicate payments for the same order are refunded in full.
Cancelled or unpaid orders
An order that is never paid simply expires, its cards return to stock, and nothing is charged.
How refunds are paid
Approved refunds are returned to the original payment method. Timing depends on your payment provider and is typically a few working days.
How to request one
Contact support with your order reference and a description of the problem. Please do not attempt to redeem a suspected faulty card repeatedly, as this can permanently lock it.